Privacy Policy

Introduction

This Privacy Policy applies between you, the User of this Website, and [Your Company Name], the owner and provider of this Website. We take the privacy of your information very seriously. This policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website and our services. Please read this Privacy Policy carefully.

Definitions

Data: Collectively all information that you submit to us via the Website or during appointments.
GDPR: The General Data Protection Regulation (EU) 2016/679.
User or you: Any person accessing the Website or using our services.
Website: [Your website URL], and any sub-domains of this site.

Data We Collect

We may collect the following Data, which includes personal Data:

Name and contact information (email address, phone number, postal address)
Date of birth and gender
Medical history and treatment records
Payment information
Images of treatment areas (with your explicit consent)
Website usage data and analytics

How We Collect Data

We collect Data in the following ways:

Information you provide when booking appointments
Medical history forms completed prior to treatments
Communications with us via email, telephone, or in person
Automatically through website cookies and analytics tools
Payment processing information

How We Use Your Data

We use your Data for the following purposes:

Providing our treatment services safely and effectively
Managing your appointments and bookings
Processing payments
Sending appointment reminders
Providing pre-care and aftercare advice
Marketing our services and products (with your consent)
Improving our website and services
Internal record keeping and business management

Lawful Basis for Processing

We process your Data on the following lawful bases:

Contract: Processing necessary for fulfilling our services to you
Legitimate Interest: For business purposes that you would reasonably expect
Consent: For marketing communications and sensitive data processing
Legal Obligation: To comply with regulatory requirements

Data Sharing

We may share your Data with:

Our staff who need access to provide services
Third-party payment processors
IT service providers (with appropriate safeguards)
Professional advisors (accountants, lawyers)
Regulatory bodies when legally required

We will never sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

Data Security

We implement appropriate technical and organizational measures to protect your Data, including:

Secure storage of physical and digital records
Password protection and access controls
Staff training on data protection
Regular security reviews

Data Retention

We will retain your Data only for as long as necessary to fulfill the purposes outlined in this policy. For medical records, this will be in accordance with medical record-keeping requirements (typically 8 years after your last treatment).

Your Rights

Under GDPR, you have rights regarding your Data, including:

Right to access your Data
Right to correct inaccurate Data
Right to erasure (the "right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing

To exercise any of these rights, please contact us at [your email].

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our Website with the revised date. Significant changes will be notified to you.

Contact Information

If you have questions about this Privacy Policy, please contact us at: [Your Company Name] [Address] [Email] [Phone]

Cookie Policy

What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They allow the website to recognize your device and remember information about your visit.

How We Use Cookies

We use cookies to:

Make our website function properly
Understand how visitors use our website
Remember your preferences
Improve your experience
Provide relevant marketing

Types of Cookies We Use

Essential Cookies

These are necessary for the website to function and cannot be switched off. They are usually set in response to actions you take such as logging in, filling in forms, or setting preferences.

Performance Cookies

These help us understand how visitors interact with our website by collecting and reporting information anonymously. They help us improve the functionality of our site.

Functionality Cookies

These allow our website to remember choices you make and provide enhanced features. They may be set by us or by third-party providers whose services we have added to our pages.

Targeting Cookies

These record your visit to our website, the pages you have visited, and the links you have followed. We may use this information to make our website and advertising more relevant to your interests.