Terms and Conditions

Introduction

These Terms and Conditions govern your use of our website and services. By accessing our website and booking treatments, you agree to be bound by these terms.

Treatments and Services

All treatments are subject to a consultation to determine suitability
We reserve the right to refuse treatment if we believe it would not be in your best interest
Treatment results may vary between individuals
You must provide accurate medical information prior to treatments

Booking and Appointments

Deposits and Payment

A non-refundable deposit of £55-£75 (depending on treatment and therapist) is required to confirm bookings
For treatment courses, a 50% non-refundable deposit is required, with the balance due at your first appointment
Deposits must be paid within 24 hours of receiving booking confirmation
All prices are subject to change; the price quoted at the time of booking will be honored

Cancellation Policy

You may cancel free of charge up to 48 hours before your appointment
Cancellations less than 48 hours before the appointment will incur a 100% charge
No-shows will be charged 100% of the treatment cost
Your card details will be stored securely for the purpose of enforcing our cancellation policy

Appointment Attendance

Please arrive on time for your appointment
If you are more than 15 minutes late, your treatment time may be reduced or rescheduled (with full payment still required)
Please do not bring children to your appointments

Medical Requirements

Medical history forms must be completed prior to treatment
You must follow pre-care advice provided before your appointment
Failure to disclose medical conditions or follow pre-care advice may result in treatment being refused (with charges still applying)
You must be 18 years or older for most treatments unless accompanied by a parent/guardian

Aftercare

You must follow aftercare advice provided after treatments
We are not responsible for complications arising from failure to follow aftercare instructions
If you experience any unexpected reactions, please contact us immediately

Liability

We carry professional indemnity insurance for all treatments
You will be asked to sign a consent form before treatments
We cannot guarantee specific results from any treatment
We accept no liability for any adverse reactions if you have provided incorrect information or not followed instructions

Complaints Proceedure

As Clinic owner and sole practitioner, I am dedicated to providing an excellent customer service and maintaining a healthy customer relationship.

This complaints procedure summary is to assure you that all complaints are handled as efficiently and effectively as possible. As a client, you are entitled to make a complaint and the following outlines the policy and procedures for the handling of verbal and written complaints.I want to resolve your complaint as soon as possible.

My responsibilities are:

To provide an efficient, fair, and structured mechanism for handling complaints.
To provide all clients with access to the complaints handling process
To keep customers informed as to the progress of their complaint and the expected time frame for resolution.
Quarterly to review any complaints so that I can improve the standard of customer service.Handling Your Complaint:
Upon receiving a complaint, I will acknowledge your matter via telephone or in writing within 3 working business days.
My aim is to resolve your complaint within 7 calendar days.
Complex complaints may take longer than this to resolve. In these cases, I will keep in regular contact until the matter is resolved.

Step 1. If you have a complaint regarding any aspect of your account or dealings with Maverick Aesthetics, I urge you to telephone in the first instance. Often complaints can be resolved easily at first contact.

Phone number: 07787711663

Email: maverickaesthetics@gmail.com

Or Contact Us: click here

Step 2: After a complaint is made, if it is not immediately resolved, I may need to investigate it. This process may take 7 business days, or longer (in which case I will update you with a reason for the delay and the expected length of time it will take).

Step 3: When your complaint is resolved, I will confirm this with you within 7 business days.Version 1 Jun 2021